All sale items, gift cards, vintage and one of a kind pieces are final sale. We do not offer exchanges, returns or store credit for final sale items. Special order items may be returned for store credit only.
If an item was purchased at full price at our shop location, we will accept merchandise for exchange or store credit only. We do not issue refunds for in-store purchases. Items must be returned to the shop within 14 days of the time of purchase. All items must be returned in original condition, unworn/unused, unwashed and without alterations. Please stop by our shop or email us at firstname.lastname@example.org for assistance with an in-store purchase.
If you are interested in making an exchange, we recommend sending an email to us for confirmation that your desired size and item for exchange are in stock. Upon receipt of a confirmation email, please send your original merchandise, unwashed, unused and without alteration, to us at: 521 Gallatin Ave #4, Nashville, TN 37206. Shipping and handling for all returns and exchanges is the responsibility of the customer. Moto Moda will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your item is received, we will credit the card used to make the original purchase. Please allow 3 business days for a return or exchange to be processed once it arrives at our shop. Please note shipping and handling charges are not refundable. We reserve the right to refuse the return of washed, worn and damaged items, or any item returned after 14 days from original delivery.
Holiday return policy
We will gladly accept merchandise purchased on-line or in-store at Moto Moda between December 1st – 24th for return or exchange. Items must be returned by January 9th. 2016. All returns must be unworn/unused, unwashed, and without alterations. Please note: gift cards, sale, vintage and one of a kind items may not be returned or exchanged. To return an item, please contact us at: email@example.com Please contact firstname.lastname@example.org if you have questions regarding returns or exchanges.